Contextual Banners: Support the Human Factor
In today's digital world, email is essential for business communication but is also a primary target for cyber threats. Getting users engaged in email security is crucial. xorlab introduces contextual banners to improve email security without overwhelming users, aiming to empower them making safe decisions.


What are Contextual Banners?
Contextual banners are smart alerts in emails that provide timely and relevant information about potential threats.
Why are they necessary?
Unlike regular external sender banners, contextual banners are not displayed in most legitimate emails. They only appear when needed. This selective display effectively informs users by showing only the most important alerts without causing alert fatigue.
The Benefits at a Glance

Reduce alert fatigue
By eliminating repetitive and often ignored banners in every external email, contextual banners focus the user's attention on the most important alerts.

Enhance user decision-making
With contextual banners, users are better informed about the nature of the potential threat, improving their ability to make the right decisions about email interactions.

Increase productivity
With the additional information, users are able to quickly assess if an email is legitimate, resulting in a smoother workflow and fewer interruptions.

Improve security outcomes
As users pay more attention to the warnings that do appear, the likelihood of security breaches decreases.
Types of Contextual Banners
Three types of contextual banners are used in our email security platform, each with its own color and purpose, ensuring users get timely and relevant information.
Alerts
Alert banners pop up when an email may be risky, such as when it contains suspicious links or attachments, or looks like a phishing attempt. The red color means it needs immediate attention, reminding users to be extra careful before doing anything with the email.


Warnings
Warning banners indicate less serious but still important issues, such as unusual sending patterns or email content that is not harmful but requires caution. They're orange to remind users to double-check the content and sender of the email before proceeding.
Infos
Info banners provide additional helpful details about an email that aren't related to security threats, such as alerts about emails from new contacts or important but authenticated sources. The blue color tells users to pay attention to the content without immediate security concerns.
